Shipping policy
At Dubby we're committed to ensuring that your experience with us is smooth from start to finish — and that includes getting your order to you swiftly, safely, and efficiently. Here's everything you need to know about our shipping policy:
Domestic Shipping (Australia):
- Processing Time: Orders are processed within 1-2 business days. You'll receive a confirmation email once your order has been shipped.
- Delivery Time: After processing, domestic orders typically arrive within 3-5 business days. We partner with Australia Post and other reputable couriers to offer you the best possible service.
- Shipping Costs: Shipping is $11.50.
International Shipping:
- Processing Time: International orders are processed within 1-2 business days.
- Delivery Time: Delivery times vary by destination but generally range from 5-15 business days. Please note, customs procedures can extend delivery times.
- Shipping Costs: Shipping fees for international orders depend on the destination and package weight. Costs will be calculated at checkout.
- Customs and Import Taxes: Buyers are responsible for any customs and import taxes that may apply. We're not responsible for delays due to customs.
Tracking Your Order:
Once your order is dispatched, you'll receive a tracking number via email. Use this number to keep tabs on your package's journey.
Lost or Damaged Items:
If your order is lost in transit or arrives damaged, please contact us immediately. We'll work with you to resolve the issue, whether it be through a replacement or refund.
Changes to Your Order:
If you need to make any changes to your shipping address, please contact us as soon as possible. We're unable to reroute packages once they've been dispatched, so it's crucial we make any changes before your order is out the door.
Questions?
If you have any questions or concerns about your order or our shipping policy, don't hesitate to reach out to us. We're here to help make your Dubby experience a positive one.
