Frequently Asked Questions (FAQs)

Welcome to the Dubby FAQ page! We've compiled a list of frequently asked questions to make your experience as smooth and enjoyable as possible. Whether you're curious about our Dubby stubby holder, need guidance on placing an order, or have questions about managing your account, you'll find the answers right here. If you can't find what you're looking for, don't hesitate to reach out to us – we're always here to assist.

About Us

Can you wash the Dubby?

Yes. It is 100% Neoprene and can be hand washed with water.

What size cans will fit into the Dubby?

330ml, 355ml and 375ml.

Orders & Shipping

How do I place an order with Dubby?

Placing an order is easy! Simply browse our product range on the online store, select the items you wish to purchase, and add them to your cart. When you're ready to complete your purchase, proceed to checkout, fill in your shipping details, and select your preferred payment method. We'll take care of the rest to ensure your Dubby products are on their way to you swiftly.

What payment methods does Dubby accept?

Dubby accepts a wide range of payment methods for your convenience, including major credit cards (Visa, MasterCard, American Express), PayPal, and Afterpay. Rest assured, all transactions are securely processed on our Shopify platform.

Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us as soon as possible. We aim to process orders quickly, but we'll do our best to accommodate your request if your order hasn't yet been dispatched.

How do I know if my order was successful?

After placing your order, you'll receive an email confirmation with your order details and a unique order number. If you don't receive this email, please check your spam folder or contact us for assistance.

Do you offer international shipping?

Yes, Dubby is proud to offer international shipping. Shipping costs and delivery times vary depending on your location. All relevant shipping options and costs will be provided at checkout.

Accounts

Do I need to create an account to order from Dubby?

No, creating an account is not mandatory to place an order with Dubby. You can check out as a guest if you prefer. However, creating an account offers a faster checkout process, easy access to your order history, and the ability to track your order easily.

How do I create an account on the Dubby store?

Creating an account is simple! Click on the 'Account' icon on our homepage, then select 'Create Account'. Fill in the required fields with your information, and you're all set. Welcome to the Dubby family!

What are the benefits of creating an account with Dubby?

With a Dubby account, you'll enjoy a streamlined checkout process, personalized shopping experience, easy order tracking, and exclusive access to special offers and updates on new product launches.

How does Dubby protect my privacy and personal information?

At Dubby, we take your privacy seriously. We adhere to the highest standards of data protection and privacy practices, ensuring your personal information is securely stored and processed in compliance with relevant laws and regulations. We never share your details with third parties without your explicit consent.

Can I update my account details?

Yes, you can update your account details at any time. Simply log in to your account on the Dubby store, and you'll be able to change your address, password, and other personal information under the 'Account Settings' section.

What should I do if I forget my account password?

If you forget your password, don't worry! Click on the 'Forgot Password' link on the login page, enter the email address associated with your account, and follow the instructions to reset your password.

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Frequently Asked Questions (FAQs)

About Us

Orders & Shipping

Accounts

@THEDUBBYHOLDER

THE DUBBY

SUPPORT

Cart

Frequently Asked Questions (FAQs)

About Us

Orders & Shipping

Accounts

@THEDUBBYHOLDER

WANT TO STAY IN THE KNOW?

THE DUBBY

SUPPORT